Our banking partner, PPS, has informed us of a payment processing disruption that started on Sunday, at around 2:30pm (U.K. time). After working with Vocalink, where this appears to have originated, PPS has advised that they’ve identified the issue and are processing payments at a reduced speed, while continuing to monitor a recent fix.
Customers may see a delay with payments in and out of their account but card transactions are working as normal and all other services are operational.
We’ll continue to post updates here and our Support team is available via the in-app chat - or by email at firstname.lastname@example.org
- to answer any queries.
Oct 7, 09:20 BST